Privacy Policy

The Coffue Team (hereinafter "the Provider") establishes the following Privacy Policy regarding the handling of user information on Coffue (hereinafter "the Service").

1. Collection of Information

The Service may collect the following information:

Information You Provide

• When contacting us: name, email address, and inquiry content entered in the contact form.
• When reporting an event: information about coffee-related events entered in the event report form.

Information Collected Automatically

The hosting service and analytics tools used by the Service may automatically collect the following technical information:

• IP address
• Access date and time
• Browser type and version
• URLs of pages viewed
• Referrer URL
• Device information

This information is used solely for operating and improving the Service and maintaining security.

2. Purpose of Use

The information we collect is used for the following purposes:

• Providing and improving the Service: to enhance user experience and improve the features and content of the Service.
• Customer support: to respond to user inquiries and resolve issues.
• Marketing: to notify users of new features and event information, but only if the user has given explicit consent.
• Security: to prevent and investigate fraudulent activity and security breaches.

3. Disclosure of Information

The Service does not provide personal information to third parties without the user's consent, except in the following cases.

• Legal requests: when complying with legal requests or court orders.
• Service providers: when using external service providers to operate or improve the Service. These providers are obligated to protect any information disclosed to them by the Service.

4. Use of Cookies

The Service uses cookies to improve user experience. Cookies are small files stored on the user's device, used to record how the user interacts with the site. Users can disable cookies in their browser settings, but doing so may make some features of the Service unavailable.

5. Requests for Disclosure of Personal Information

When a user requests disclosure of their personal information, the Provider will disclose it without delay. However, if disclosure falls under any of the following, the Provider may not disclose all or part of the information, and will notify the user without delay if it decides not to disclose. A fee of 1,000 yen per request will be charged for the disclosure of personal information.

• When there is a risk of harming the life, body, property, or other rights and interests of the user or a third party
• When there is a risk of significantly hindering the proper operation of the Provider's business
• When disclosure would otherwise violate laws or regulations

Notwithstanding the foregoing, information other than personal information, such as history information and characteristic information, will not be disclosed in principle.

6. Data Retention

The Service retains user information for as long as is necessary to comply with legal obligations and to provide the Service. When personal information is no longer needed, it will be deleted or anonymized in an appropriate manner.

7. Security Measures

The Service uses SSL/TLS encrypted communication and appropriate access controls to protect users' personal information.

8. Links to Third-Party Services

The Service may contain links to external sites operated by third parties, such as event organizers' official websites and SNS. Please refer to the privacy policy of each site for the handling of personal information on those external sites. The Service is not responsible for the content or privacy practices of external sites.

9. Changes to the Privacy Policy

The Service reserves the right to change this Privacy Policy at any time without prior notice. By continuing to use the Service after changes are made, users are deemed to have agreed to the revised policy.

10. Contact

For inquiries about this Privacy Policy, please use the contact form.